Your Privacy at 78bd — How We Protect Your Data

This Privacy Policy ("Policy") is issued by 78bd ("78bd", "we", "us", "our") and applies to all personal data processed in connection with the 78bd online casino, sports betting, and gaming platform available at https://78bd.io and any associated mobile applications or services (collectively, "the Platform").

78bd is committed to protecting the privacy and personal data of every player who registers and interacts with the Platform. We recognise that the players we serve — primarily located in Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — entrust us with sensitive personal and financial information, and we take that responsibility seriously.

This Policy is designed to give you a clear and honest account of how 78bd handles your data. It explains what information we collect, the reasons we collect it, how long we keep it, who we may share it with, and what choices and rights you have in relation to your personal data.

This Policy should be read alongside the 78bd Terms and Conditions and Responsible Gaming Policy, both of which are available on the Platform and incorporated by reference.

78bd collects personal data across several categories depending on how you interact with the Platform. The categories of personal data we may collect are set out in the table below:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data for identification purposes beyond document-based KYC, or health data, except where voluntarily provided in connection with responsible gaming self-exclusion requests.

78bd collects personal data through the following mechanisms:

• Direct Provision: Data you voluntarily provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or submitting feedback. This includes identity documents such as your Bangladeshi NID or passport.
• Automated Technical Collection: Data collected automatically when you access and use the Platform, including technical and usage data captured via server logs, cookies, and similar technologies. See Section 7 (Cookies and Tracking) for full details.
• Payment Processors: When you initiate a bKash, Nagad, Rocket, or Upay transaction, the relevant payment provider may share transaction reference data with 78bd to confirm successful payment. 78bd does not store your full mobile financial service account credentials.
• Identity Verification Providers: For KYC compliance, 78bd may use licensed third-party identity verification services that process the identity documents you submit and return a verification outcome to 78bd.
• Fraud Prevention Services: Data about your device, behaviour patterns, and transaction history may be cross-referenced against fraud prevention databases to protect the integrity of the Platform.
• Publicly Available Sources: In limited circumstances, 78bd may verify information against publicly available sources (such as sanctions lists or politically exposed persons databases) as part of our compliance obligations.

78bd processes your personal data for the following purposes:

• Account Creation and Management: To register your account, authenticate your identity at login, and manage your ongoing relationship with the Platform.
• Service Delivery: To enable gameplay, process deposits and withdrawals via bKash and Nagad, calculate and award bonuses, and provide the full range of 78bd gaming and betting services.
• Identity Verification and KYC Compliance: To verify that you meet the eligibility requirements to use the Platform, including confirming you are at least 21 years of age and that the identity documents you provide are genuine.
• Financial Crime Prevention: To detect and prevent fraud, money laundering, unauthorised access, and other illegal or prohibited activities on the Platform.
• Responsible Gaming: To monitor account activity for signs of problem gambling and to administer self-exclusion, deposit limits, and other responsible gaming tools that you activate.
• Customer Support: To respond to your queries, complaints, and requests submitted via live chat or email at [email protected].
• Platform Improvement: To analyse aggregated usage patterns and improve the design, performance, and content of the Platform, including personalising your experience where you have consented to this.
• Marketing Communications: To send you promotional offers, bonus notifications, and seasonal promotions (such as BPL season offers, Eid promotions, and Pohela Boishakh specials) where you have opted in to receive such communications.
• Legal and Regulatory Compliance: To maintain records required by applicable law, respond to lawful requests from authorities, and enforce our Terms and Conditions.

78bd processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and 78bd — specifically, to register your account, process transactions, deliver gaming services, and handle withdrawals.
• Legal Obligation: Processing required to comply with applicable legal requirements, including KYC verification, anti-money-laundering obligations, and record-keeping requirements.
• Legitimate Interests: Processing for purposes where 78bd has a legitimate interest that is not overridden by your rights — including fraud prevention, platform security, responsible gaming monitoring, and improving the quality and safety of the Service.
• Consent: Where we rely on your explicit consent — specifically for marketing communications and for the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

78bd does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We may share your personal data with third parties only in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, and Upay receive the minimum information required to process your deposit or withdrawal transaction. Each payment provider is governed by its own privacy policy.
• Identity Verification Providers: Licensed KYC and identity verification services receive the documents and data you submit for the sole purpose of verifying your identity. These providers operate under strict data processing agreements with 78bd.
• Game Technology Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the session data necessary to operate games within the 78bd Platform. Game providers do not receive your full personal profile.
• Fraud Prevention and Security Services: Specialised third-party fraud detection and cybersecurity providers may receive limited technical and behavioural data to identify and prevent fraudulent activity on the Platform.
• Legal and Regulatory Authorities: 78bd will disclose personal data to law enforcement agencies, regulators, or courts when required to do so by law or in response to a valid legal request. We will notify you of such disclosure where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 78bd's assets, your data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy implications in advance.

All third parties with whom 78bd shares personal data are required to implement appropriate technical and organisational security measures and to process your data only for the specific purposes for which it was shared.

78bd uses cookies and similar tracking technologies to operate, secure, and improve the Platform. A cookie is a small text file stored on your device when you visit a website. The types of cookies 78bd uses are as follows:

You can manage your cookie preferences through your browser settings. Please note that disabling essential and security cookies will impair your ability to use the Platform correctly. For instructions on managing cookies in your specific browser (Chrome, Firefox, Samsung Internet, or others commonly used in Bangladesh), refer to your browser's help documentation.

78bd takes the security of your personal data seriously. We have implemented a comprehensive set of technical and organisational security measures to protect your data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and 78bd servers is encrypted using industry-standard SSL/TLS protocols, providing the same level of protection used by major banks in Bangladesh including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank.
• Secure Server Infrastructure: 78bd servers are hosted in secure, access-controlled data centres with physical and logical security controls, continuous monitoring, and intrusion detection systems.
• Password Protection: Account passwords are stored using strong one-way cryptographic hashing. 78bd staff cannot view your password in plain text. You are responsible for keeping your login credentials confidential.
• Access Controls: Access to personal data within the 78bd organisation is limited on a strict need-to-know basis. Staff who handle personal data receive regular privacy and security training.
• Fraud Monitoring: Automated systems monitor account activity continuously for anomalous patterns that may indicate unauthorised access or fraud. Suspicious activity triggers immediate alerts and, where necessary, temporary account suspension pending investigation.

78bd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention periods applicable to different data categories are as follows:

• Account and Identity Data: Retained for the duration of your active account plus a minimum of 5 years following account closure. This period is required to fulfil anti-money-laundering record-keeping obligations and to handle any post-closure disputes or regulatory inquiries.
• Financial Transaction Records: Retained for a minimum of 7 years from the date of each transaction in accordance with applicable financial record-keeping requirements.
• Communications Data: Support chat transcripts and email correspondence are retained for up to 3 years from the date of the communication, or longer if the communication relates to an unresolved dispute or compliance matter.
• Technical and Usage Data: Server logs and session data are retained for up to 12 months in identifiable form, after which they may be aggregated and anonymised for analytics purposes with no fixed retention limit.
• Marketing Preferences: Retained for as long as your account is active or until you withdraw consent, whichever comes first. A record of consent withdrawal is retained indefinitely to demonstrate compliance.

When personal data is no longer required to be retained, it is securely deleted or anonymised so that it can no longer be associated with you as an individual. 78bd conducts periodic data audits to ensure compliance with these retention schedules.

As a 78bd player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered account username and a description of your request. We will acknowledge your request within 48 hours and provide a substantive response within 30 days.

• Right of Access: You have the right to request a copy of the personal data that 78bd holds about you, along with information about how it is processed. This is sometimes called a Subject Access Request (SAR).
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your name or contact information, you may also update these directly through your account settings.
• Right to Erasure: You may request that 78bd delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that this right is subject to overriding legal retention obligations — for example, we cannot delete financial transaction records that must be retained for regulatory compliance.
• Right to Restrict Processing: You may ask 78bd to restrict the processing of your data in certain circumstances — for example, while a query about accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for personalisation purposes. You also have an absolute right to object to processing for direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

The 78bd Platform is strictly for adults aged 21 years and above. 78bd does not knowingly collect, process, or retain personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the Platform in any way.

If 78bd becomes aware that personal data has been collected from an individual who is under 21, that account will be immediately suspended, all associated data will be reviewed, and the account will be permanently closed. Any funds held in the account will be subject to the underage account procedures set out in the 78bd Terms and Conditions.

Parents and guardians are encouraged to use parental control tools on devices accessible to minors to prevent access to online gaming platforms including 78bd. If you believe a minor in your household has registered an account, contact us immediately at [email protected].

78bd operates as an international online gaming platform and may store and process personal data on servers located outside of Bangladesh. When personal data is transferred internationally, 78bd takes steps to ensure that such transfers are subject to appropriate safeguards that provide a level of protection equivalent to that required under applicable privacy standards.

International transfers may occur in the following contexts:

• Data processed by licensed game technology providers such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming, whose server infrastructure may be located in European or other international jurisdictions.
• Data processed by identity verification and KYC providers who may operate processing centres outside Bangladesh.
• Data stored on cloud infrastructure operated by internationally based service providers under contract with 78bd.

In all cases, third-party recipients of transferred data are required to maintain data protection standards consistent with those described in this Policy and to use the data exclusively for the purposes for which it was shared.

78bd reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the revised Policy will be published on this page with an updated "Last Updated" date. Where the changes are significant, 78bd will also send a notification to your registered email address to alert you to the update.

Your continued use of the 78bd Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your data. The current effective version is always available at https://78bd.io/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 78bd handles your personal data, please contact us using the details below. 78bd is committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: Use "Privacy Request" or "Data Rights Request" so your query is routed to the correct team
• Live Chat: Available 24/7 within your logged-in 78bd account dashboard for immediate assistance
• Response Time: All privacy-related email enquiries receive an acknowledgement within 48 hours and a full response within 30 days

When contacting us about a data rights request, please include your registered 78bd account username and sufficient detail about your request to allow us to respond effectively. We may ask you to verify your identity before fulfilling a data access or deletion request, to ensure we are acting on behalf of the correct account holder.